Question 1

What is your shipping time?

Accepted Answer

We process orders within 1–2 business days. Standard shipping typically takes 5–7 business days within the United States. You will receive tracking information once your order has shipped.

Question 2

Do you offer free shipping?

Accepted Answer

Shipping rates are calculated at checkout based on the size and weight of your order. We occasionally offer promotions with discounted or free shipping.

Question 3

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact us before returning your order for instructions.

Question 4

Are your luggage sets durable?

Accepted Answer

Yes. Our luggage is designed with strong materials, reinforced zippers, and smooth-rolling wheels to handle real travel conditions.

Question 5

Do your suitcases have spinner wheels?

Accepted Answer

Yes, most of our luggage features 360-degree spinner wheels for smooth and effortless movement.

Question 6

Are the luggage sets expandable?

Accepted Answer

Many of our softshell and hardshell options include expandable compartments for extra packing space. Please check individual product descriptions for details.

Question 7

How can I track my order?

Accepted Answer

Once your order ships, you will receive a tracking number via email. You can use that number to monitor delivery status.

Question 8

What if my luggage arrives damaged?

Accepted Answer

If your order arrives damaged, please contact us within 48 hours of delivery with photos. We will work quickly to resolve the issue.

Question 9

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States. Please contact us for international shipping inquiries.

Question 10

Is this a family-owned business?

Accepted Answer

Yes. We are a small family-owned business with over 15 years of experience providing affordable, quality luggage to our customers

FAQ

Frequently asked questions